Our support package templates are designed to accommodate different types and size of business, as well as varying degrees of IT dependency. All of our support packages incorporate our Managed Services software.

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We treat all of our customers as valued individuals and that is why you won’t find a price list on our website. It is important that we fully understand your requirements and are responsive to your needs. Offering you a support package that provides tangible benefits in a cost effective way.

As a bear IT customer, Our Technical Director or a Senior Technical Engineer will meet with you on a regular basis to review the effectiveness of the services we are providing as well as planning for any future changes.

Support Package Templates

Whether your business uses PCs, Macs or a mixture of both, we can design a bespoke support package based around the templates below to fit your level of requirement.

bear Bones

Our remote monitoring package provides you with the confidence that problems will be flagged directly to us and protection updates will happen automatically.

Support is available by telephone, remotely and onsite at an hourly rate.

bear Essentials

As well as the remote monitoring package, you will have unlimited telephone and remote support within office hours. Onsite support is available when required, at an hourly rate.

bear Assist

A comprehensive support package offering remote monitoring, unlimited telephone, remote and onsite support within office hours, antivirus software, offsite backup and other additional benefits.

bear Response

All the features of the Assist package, with extra benefits such as guaranteed faster response times and consultancy services.

For a further discussion please contact us and we would be really pleased to speak with you.

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Our friendly team are ready to provide you with the right IT solution