About us

Established in 2002, bear IT has grown organically over the years, building a relationship based business, where referrals and recommendations from our existing customers provide the majority of our new business. Offering leading products and solutions and really caring about our customers keeps us on top of our game.

We are based in Nottingham, but have no fear of travelling across the country to support our customers when they need us. In a time where remote working is ever more popular and relationships are more digital than personal, we still appreciate the benefits of the personal touch. Our team use names, not ticket numbers. We like to meet regularly with our customers and will pop in to say Hi if we are in the area, especially those who have a biscuit tin!.

Mac & PC Support
Managed Services
Offsite Back Up
DR Solutions
Broadband & Leased Lines
IT Support
Ian Newcombe, Sales Director, Frametrade
Jacob Doyle, Media Manager, David James
Carol Hayes, Carol Hayes Management
Margi Willis
Bradley Stocks, Senior Web Developer, Hall-Fast
Vin Chauhan, IT Director, Brady Solicitors
Nottinghamshire YMCA staff
Operations Director, Executives on the Web
Clyde Scothern, Managing Director, Stormclad
“We have been using bear IT’s services for 3 years now and with having over 10 users, we have found them to be courteous, polite, and very efficient.”
‘We’ve been working with bear IT for many years now and would have no hesitation in recommending them to others. We have always received a high standard of support over the phone, via email and onsite visits. They have always taken a proactive approach to developing our systems and there is always someone friendly on hand to investigate and rectify any problems we have.’
We have worked with bear IT  for the last 4 years and they have always provided a first class service.  Approachable and very mindful of costs.  Because we are not always the most savvy when it comes to technical issues, bear IT make the whole process very painless and we really feel that they are an extension of our business.  They do not bring hurdles to a situation but create a seamless solution. I wish we had worked with them previously.  A brilliant find.
“bear IT are very friendly, efficient and knowledgeable, I would highly recommend their services.”
“We have used bear IT since 2008, and we find their customer service support is second to none. The team are always very helpful and when we have a query or an issue that needs addressing over the phone they are able to assist us immediately whether it is within normal working hours or not! And on the odd occasion where we require an engineer visit they have always been able to resolve our issue in a timely manner.”
“We have used bear IT for many years, they have been with us through every step of our growth. Being available when required, attentive and above all providing the right support at the right price!”
For the last 5 years we have supported 150+ users at Nottinghamshire YMCA, across multiple locations. We work closely with the IT Manager to overcome day-to-day issues, as well as strategising and implementing long term IT plans for the organisation. Some recent comments from a Nottinghamshire YMCA staff survey include: - “It is easy to contact bear IT and the problem can generally be fixed while you are on the phone”. - “Friendly, knowledgeable staff who present information in layman's terms Availability and accessibility is good”. - “Friendly approach to everything. Extensive knowledge. Apologetic if answer is not known and have good referral knowledge to resolve issues”.
“As an internet based company our IT network is essential to the day to day running of our business activity and the level of service provided by bear IT is second to none. I thoroughly recommend their service.”
‘We have been working with bear IT for almost a year now and I feel that we certainly have a more robust and reliable network as a result of the improvements they have made. The advice offered is sensible and the level of service from the support team has been a big improvement on our previous arrangements, Thank you.’    
Meet The Team

Our Managing Director Mark Lambert has over 25 years of industry experience.  He prefers to win business by solving IT problems and easing your pain, rather than delivering a smooth sales pitch. We build relationships with people and strive to be approachable and not too techy to talk to, unless you like that kind of thing.

Our team all have their individual strengths, expertise and personalities. We work hard and don’t believe in a nine to five mentality – Computers can be inconsiderate and don’t always break in standard office hours.  We believe in customer satisfaction and being the best we can be.

 

We want to support more businesses, because we do it well – so please speak to us, speak to our customers, find out for yourselves.

Need Support?

Our friendly team are ready to provide you with the right IT solution

Speak to our team

0115 7841659

support@bear-it.co.uk

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