About us

Established in 2002, bear IT has grown organically over the years, building a relationship based business, where referrals and recommendations from our existing customers provide the majority of our new business. Offering leading products and solutions and really caring about our customers keeps us on top of our game.

We are based in Nottingham, but have no fear of travelling across the country to support our customers when they need us. In a time where remote working is ever more popular and relationships are more digital than personal, we still appreciate the benefits of the personal touch. Our team use names, not ticket numbers. We like to meet regularly with our customers and will pop in to say Hi if we are in the area, especially those who have a biscuit tin!.

Mac & PC Support
Managed Services
Offsite Back Up
DR Solutions
Broadband & Leased Lines
IT Support
Meri, Bakehouse
Nottinghamshire YMCA staff
Clyde Scothern, Managing Director, Stormclad
Operations Director, Executives on the Web
Jacob Doyle, Media Manager, David James
Bradley Stocks, Senior Web Developer, Hall-Fast
James McMurtry, Libra
Oliver Wassall, Director, Daytona
Heather Sutton, Accounts, Autoplan
“In early 2013, Mark and his great team at bear IT brought our hard and software into the 21st century. Their ongoing support continues quietly in the background and when we have any glitches, the support team are effective and unfailingly helpful – what more could one wish for?”
For the last 5 years we have supported 150+ users at Nottinghamshire YMCA, across multiple locations. We work closely with the IT Manager to overcome day-to-day issues, as well as strategising and implementing long term IT plans for the organisation. Some recent comments from a Nottinghamshire YMCA staff survey include: - “It is easy to contact bear IT and the problem can generally be fixed while you are on the phone”. - “Friendly, knowledgeable staff who present information in layman's terms Availability and accessibility is good”. - “Friendly approach to everything. Extensive knowledge. Apologetic if answer is not known and have good referral knowledge to resolve issues”.
‘We have been working with bear IT for almost a year now and I feel that we certainly have a more robust and reliable network as a result of the improvements they have made. The advice offered is sensible and the level of service from the support team has been a big improvement on our previous arrangements, Thank you.’    
“As an internet based company our IT network is essential to the day to day running of our business activity and the level of service provided by bear IT is second to none. I thoroughly recommend their service.”
‘We’ve been working with bear IT for many years now and would have no hesitation in recommending them to others. We have always received a high standard of support over the phone, via email and onsite visits. They have always taken a proactive approach to developing our systems and there is always someone friendly on hand to investigate and rectify any problems we have.’
“We have used bear IT since 2008, and we find their customer service support is second to none. The team are always very helpful and when we have a query or an issue that needs addressing over the phone they are able to assist us immediately whether it is within normal working hours or not! And on the odd occasion where we require an engineer visit they have always been able to resolve our issue in a timely manner.”
“bear IT have looked after our computer systems since we founded the company 8 years ago, and they have always provided a comprehensive and professional support service to allow us to constantly expand our network secure in the knowledge that they are looking after us. I would recommend them for your business.”
“Daytona Visual have been using bear IT for many years and we consider them an important support partner. In the print and graphic display industry we can’t afford to have IT issues and bear-IT work hard to ensure we stay operational. I am happy to recommend bear-IT for IT and backup solutions.”
“We have been using bear IT for support for a number of years and they have always provided excellent service.”
Meet The Team

Our Managing Director Mark Lambert has over 25 years of industry experience.  He prefers to win business by solving IT problems and easing your pain, rather than delivering a smooth sales pitch. We build relationships with people and strive to be approachable and not too techy to talk to, unless you like that kind of thing.

Our team all have their individual strengths, expertise and personalities. We work hard and don’t believe in a nine to five mentality – Computers can be inconsiderate and don’t always break in standard office hours.  We believe in customer satisfaction and being the best we can be.

 

We want to support more businesses, because we do it well – so please speak to us, speak to our customers, find out for yourselves.

Need Support?

Our friendly team are ready to provide you with the right IT solution

Speak to our team

0115 7841659

support@bear-it.co.uk

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