We currently have a vacancy for a new team member.

Please contact jobs@bear-it.co.uk for further details.

 

Job Title – IT Support Technician

Salary:  £18,000 – £20,000

Hours: Shifts 41.5 hours per week between 08:00 & 18:00 Monday- Friday

Main purpose of job: To provide proactive technical support, administration and maintenance to business PC and Apple Mac customers in a Client/Server, Managed Services environment. 

Main duties:

 

  • To provide proactive technical support via the telephone and remote access. (With option to occasionally visit customers’ premises).
  • Be a first point of contact for customers. Build strong relationships and deliver a consistently high level of customer service in line with the Company’s culture and brand.
  • Use existing industry knowledge and problem solving skills to troubleshoot and resolve a varied range of technical issues, within many types of business environments.
  • Assist with deployment and ongoing server administration/configuration, Exchange 2007-2013 maintenance/troubleshooting and Network infrastructure management.
  • Service, repair and maintain a variety of hardware, Desktops/Laptops and various other devices.
  • Promote products and services which will enhance customer’s infrastructure.
  • Learn and maintain an excellent working knowledge of the products supplied by the Company, to enable the management and servicing of those products.

 

 

Profile Summary:

  • Have experience with Microsoft technologies, Windows 2003-2016 server, Active Directory, Exchange, Office 365, networking.
  • Preferably have some knowledge/experience of Apple Macintosh, Sharepoint, Hyper V virtualisation, Azure AD, Powershell.
  • A recognised industry qualification such as Microsoft, Comptia, Apple certification would be an advantage.
  • Good at problem solving, using own initiative and taking ownership of situations.
  • A good communicator and listener.
  • Self-motivated and disciplined.
  • Able to work on their own and part of a close team.
  • Integrity as the candidate will be working on sensitive and confidential projects.
  • Have excellent English communication skills (written & verbal)
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