We currently have a vacancy for a new team member.

Please contact jobs@bear-it.co.uk for further details.

 

Job Title – IT Helpdesk Support Technician

Salary:  Upto £24,000

Hours: Shifts 41.5 hours per week between 08:00 & 18:00 Monday- Friday

bear IT are a forward thinking Managed Services provider, delivering cross-platform support to businesses across the country. We are looking for an experienced helpdesk professional to join our dynamic team.

Main purpose of job: To provide proactive technical support, administration and maintenance to business PC and Apple Mac customers in a Client/Server, Managed Services environment. 

Main duties:

  • To provide proactive technical support via the telephone and remote access. (With option to occasionally visit customers’ premises).
  • Be a first point of contact for customers. Build strong relationships and deliver a consistently high level of customer service in line with the Company’s culture and brand.
  • Use existing industry knowledge and problem solving skills to troubleshoot and resolve a varied range of technical issues (Hardware and Software), within many types of business environments.
  • Assist with deployment and ongoing server administration/configuration, Exchange 2007-2013 maintenance/troubleshooting, Cloud services and Network infrastructure management.
  • Service, repair and maintain a variety of hardware, Desktops/Laptops and various other devices.
  • Promote products and services which will enhance customer’s infrastructure.
  • Learn and maintain an excellent working knowledge of the products supplied by the Company, to enable the management and servicing of those products.

 

 

 

Profile Summary:

  • Have good experience of working in an IT Helpdesk role (1st and 2nd line) and working to SLAs.
  • Have good experience with Microsoft technologies, Windows 2003-2016 server, Active Directory, Exchange, Office 365, networking, Mobile device configuration.
  • Have knowledge/experience of Managed Services, Apple Macintosh, Sharepoint, Hyper V virtualisation, Azure AD, Powershell.
  • Good at problem solving, using own initiative and taking ownership of situations.
  • A good communicator and listener.
  • Self-motivated and disciplined.
  • Able to work on their own and part of a close team.
  • Have a working knowledge of Information Security and Data protection.
  • Have excellent English communication skills (written & verbal) and ability to input data accurately.
  • A recognised industry qualification such as Microsoft, Comptia, Apple certification would be an advantage.
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